Configuration Management for the future – is the CMDB/CMS still at the heart of IT Service Management?
In ITIL version 2 a lot of people focused on Configuration Management as the place to start their ITSM journey and certainly a (correctly built and maintained) CMDB was seen by many as the ultimate achievement in starting a successful Service Management journey. In ITIL version 3 whilst the Configuration Management and the CMDB have been taken forward into the CMS – other hot topics have replaced it at the top of people’s wish list.
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When a customer is looking at ITIL and looking for what properly defines a CMDB/CMS, they often need help deciding best practices that they should use to meet their requirements. Attendees of this session should understand the different aspects or questions that they need to ask themselves when looking for a proper CMDB. This presentation will look at topics such as: Data analysis - what data goes where and when, data load vs. data discovery, CI relationships, CI auditng and remediation and why you should care, the role of process artifact and much more.
This presentation will discuss how the CMDB is a vital structural component in allowing an organisation to move from System to Service focused. Along the way some of the major pitfalls that prevent the successful introduction of a CMDB will be discussed as well as examples of benefits achieved in the real world.
This topic looks at the evolution of a Configuration Management System from pre-version 2 to version 3 of ITIL and shows how a successful CMS/CMDB is still the bedrock of a successful service management journey. The presentation will lead from a real-world example that has been in place for 10 years and some recent changes to it that have driven real measurable value and cost savings and will include an approach to automated discovery and update.
During the roundtable discussion, these leading experts will debate "Configuration Management for the future – is the CMDB/CMS still at the heart of IT Service Management?". As with all sessions, you can ask the panel live questions via the event moderator.
