The Service Catalogue - A Business Critical Asset

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Surely the real success for service managers is that business leaders know what IT services are available to them and that they just work. A strong service catalogue clearly communicates what the customer can receive but not how it gets delivered. This leaves the customer to focus on their business issues and leaves IT to deal with its internal processes. This session will talk about how to create, communicate and maintain this business critical asset - the service catalogue.

The Service Catalogue is a key mechanism in any business wanting to inform their user base of the services their I.T. department is able to supply. However, it is vital to ensure that the Service Catalogue delivers the correct information. This session is intended to highlight what controls and processes need to be in place to deliver an effective Service Catalogue.

The Service Catalogue is a tool to enhance business service delivery through providing a means to good governance. The Service Catalogue can be used as a basis for reporting into the business balanced score card with the ultimate aim of establishing the catalogue as a means to measure business service provision. To achieve this, it is important to establish the difference between IT facing services and business services The Service Catalogue is a valuable business tool, not just a means of presenting IT services to the business

During the round table discussion, these leading experts will debate the 'Service Catalogue' is a business critical asset. As with all sessions, you can ask the panel live questions.