Maximizing Demonstrable Business Value With ITIL v3 Service Portfolio Management

A pragmatic approach to SPM should build upon fundamental service management disciplines and tools that, while offering their own value while, ultimately build toward higher levels of SPM maturity. Far from being an academic or purely analytical exercise, SPM can make business alignment specific, actionable and demonstrable by linking SPM-driven business agreements for service function, quality and cost to ongoing service management disciplines such as demand, service level, financial and catalog management.

For additional insight into how you can build on foundational ITIL processes and tools to realize the benefits of SPM, please visit the areas of most interest to you:

Service Portfolio Management: Overview

Service Financials: Understand how IT costs align to business-valued services to expose savings opportunities and manage demand
Service Level and Catalog Management
Project and Portfolio Management
IT Asset Management

Service Catalog: Coordinate IT resources into a portfolio of services the business values
Service Level and Catalog Management

Service Level Management: Align service quality to business requirements
Service Level and Catalog Management
Service Desk Management

Strategic Demand Management: Capture and prioritize business demand by business value
Project and Portfolio Management

Service Portfolio Optimization: Balance new and existing services against resources and business objectives
Project and Portfolio Management