For additional insight, visit IBM’s new Service Management Resource Center and access resources to improve your company’s performance and effectiveness. The site's content is continually fed from a wide range of sources and served by key business roles and needs.

Upcoming IBM Service Management webcasts
IBM Service Management upcoming Jams webcasts and Jams-on-demand for Operations Management and Systems Administration professionals.

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IBM ITIL Offerings and Solutions

IBM Tivoli Service Request Manager Service Desk and Service Catalog for “one touch” IT
IBM Tivoli Change and Configuration Management Database Change Management (CMDB)
IBM Tivoli Asset Management for IT IT Asset Management
IBM Tivoli Netcool/OMNIbus Event Management
IBM Service Management ITIL® IBM can help translate ITIL® Version 3 and other frameworks into an operational reality.

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Additional Service Management Information

Service management solutions to support your IT objectives
Improve IT cost efficiency and operational effectiveness with highly integrated service management tools.

IBM IT Service Management Self-Assessment
Take the complimentary IBM IT Service Management (ITSM) self-assessment to help you better understand how your IT infrastructure can more effectively and efficiently deliver IT services by:
• evaluating IT processes and their importance to your ITSM efficiency and effectiveness
• providing insights into the process priorities for improvements based upon your situation
• sharing approaches and solutions on how an integrated, services approach to ITSM can benefit your organization
IBM Service Management Tools

How’s your IT Service Management Health?
A healthy service management is critical for your business' success. Early and on-going validation of your investments and strategies are vital. IBM can help you diagnose your existing strategy as well as build a Service Management environment that fully supports the needs of your business for today and tomorrow
How's your IT Service Management Health? - Check Your Pulse