Service Management in an uncertain economy
With world markets in turmoil, pressures are being felt in all sectors in new ways. Organizations are adapting by re-prioritizing investments to fundamentally reestablishing stability and growth. Within this session, we'll consider the impact this phenomenon is is having on organizations and their service management strategies. You'll hear the results of a primary research study that explores the impact on new organizational priorities and how your peers changing their IT and service management plans to support changing business priorities.
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Amid the global financial turmoil and toughening business conditions, businesses are looking to IT to provide specific business value to enable the organizaton to address newpriorities. This presentation covers the implications and recommendations for service management leadership in an uncertain economy based on a recently completed IBM research of over 400 IT organizations worldwide. Bill will analyze the results to describe how service management is transforming from an IT to a business discipline, and provide practical advice on how best to weather the storm.
An examination of the Hampshire County Council implementation of Service Management, some examples of where we achieved success against our aims (reduce costs, improve efficiency and improve quality to the customer) and some key lessons learned which could be applied elsewhere.
This talk discusses how to avoid risky responses to the economic emergency and provides some suggestions for practical steps to take advantage of the case-hardened experience encapsulated in Service Management principles, including ITIL, genuinely to reduce risk and enhance the possibility of survival through this recession.
During the roundtable discussion, these leading experts will debate 'Service Management in an uncertain economy'. As with all sessions, you can ask the panel live questions via the event moderator.
