EMC
EMC Service Management Solutions
EMC helps you automate IT service management in accordance with process frameworks and best practices (such as ITIL). Our fully integrated, web-based solution encompasses all key ITIL processes and functions, including the critical, often-challenging areas of Incident, Problem, Change, Release, and Service-level Management. It also includes a service desk capability, a fully integrated service catalog, a knowledge base, an easy-to-use, drag-and-drop-style workflow engine, and a purpose-driven CMDB.
EMC IT Management Overview Brochure
How do I improve service delivery while reducing costs? Apply automation to deliver real improvements in IT efficiency? Deploy ITIL without making it too complex or breaking the bank? Regain control of the virtual data center?
With a proven track record of implementation success in global enterprises across an international client base, EMC Infra delivers the best upfront and ongoing value for comparative depth of functionality in the enterprise IT Service Management market.
EMC Service Management Suite Overview Brochure
Delivering resilient end-to-end services within any organization is complex. While multiple issues contribute to this complexity, there CAN be a single solution. Learn how the EMC Service Management suite delivers a cohesive, ITIL-enabled strategy that allows you to discover, integrate, federate, automate and control your IT environment.
Download EMC's Complimentary Whitepapers:
Availability Management - Optimizing Availability for IT Service Management Excellence
Federated CMDB - Driving IT Service Management Efficiency
Knowledge Management - Transform Your Service Desk with Knowledge Management
Service Desk Automation - Achieving Best Practice with Service Desk Automation
IS0 20000 Certification - What does it mean for you?
Start Your Service Catalog Today - Practical Approaches for Every Business
Take the EMC Service Catalog Readiness Assessment
The Readiness Self Assessment Questionnaire will help you assess your organizations readiness for a Service Catalog and the optimum strategy to follow, from both an IT and Business (Customer) perspective.
EMC’s ONLINE ROI CALCULATOR will enable you to better understand and communicate the tangible business benefits that can be realised from an ITIL approach. This ITIL ROI CALCULATOR will also provide visibility into the interrelationships between expenditures for IT Service Management and Infrastructure Management functions in your organisation.
EMC ITSM Case Study - Barnardo's - Barnardo’s shows IT cares with EMC’s IT Service Management application, Infra.
EMC ITSM Case Study - St Helen's Council - St Helens delivers new standards with EMC’s Infra Service Desk
EMC ITSM Case Study - Herbert Smith - Leading law firm Herbert Smith rules in favor of EMC’s Infra global service desk
