Configuration Management for the future – is the CMDB/CMS still at the heart of IT Service Management?

In ITIL version 2 a lot of people focused on Configuration Management as the place to start their ITSM journey and certainly a (correctly built and maintained) CMDB was seen by many as the ultimate achievement in starting a successful Service Management journey. In ITIL version 3 whilst the Configuration Management and the CMDB have been taken forward into the CMS – other hot topics have replaced it at the top of people’s wish list.

Does this mean that the CMS is no longer as important as it was once? Or is this just a case of something else getting hot? This event aims to look at just how organisations can make the most out of Configuration Management, the CMDB and the CMS and will bring some very interesting and enlightening stories out to demonstrate just how integral this part of IT Service Management could be for your organisation.

Making the Business Case for Service Management

BrightTALK is delighted to be powering this online event hosted by itSMF UK. Join us to hear the live presentations and submit real-time questions to the speakers. All presentations are being recorded so you can download the on-demand archive as well (check out the recorded events tab). Make sure you click the 'confirm attendance' button once you have registered or logged in on the itSMF UK online conference site.

Drive IT's Business Value with Integrated IT Service Management

Business and IT integration is much talked about, but not well defined, especially how to truly achieve and measure it.

In this online conference, we will be showing that Business and IT integration is not just about creating a good rapport with business, but more about delivering ongoing business contributions and leveraging resources well. And of course, these contributions need to be made transparent and tangible for the business so IT receives the recognition it deserves.

IT & the Business: A Match Made in Heaven

Despite best laid plans, IT often struggles to allocate resources and budget where the business most needs them. It’s not that IT lacks technical proficiency, far from it. Rather, years of acquiring and managing resources in technology silos has put IT at odds with what the business cared about – technology supporting business outcomes. Unless addressed, IT runs the risk of being perceived as a black-box cost center; one in which endless streams of investment flows and no tangible value is returned. Service Portfolio Management solutions helps IT organizations drive better decision making and align resources to where they deliver the most value. It does this by examining how the function, cost, quality and benefit of each business service (from inception to retirement) meet and supports key business objectives and outcomes.

The Value of Remote Infrastructure Management

IT Leaders today face the challenge of providing high-quality services while reducing their IT costs. Using remote services to complement in-house IT staff is one potential solution that is seeing increased market traction. Some estimates indicate that 70% of IT support for infrastructure services can be performed from a remote location. Additionally, many have achieved savings in the range of 10-50%. While this e-symposium will explore cost savings as one of the benefits, presenters will also discuss other benefits organizations can achieve, along with practical advice on how to determine if this approach could make sense for your organization.

Service Strategy

You wouldn't undertake even the most menial project without having a clearly understood strategy and a plan to reach the desired goal. Service Management is no different. A critical success factor for producing business value from Service Management, is first having clearly articulated reasons for all of the investment and effort related to Service Management. During this e-symposium, we'll explore the elements that need to go into an effective Service Strategy from value identification to risk mitigation and how this can be applied to drive success for your organization.

Can ITSM improve IT efficiency and ROI, even in a recession? Yes it Can!

IT departments are under huge pressure from business management to gain insight and control over their IT function – and many are turning to automation to achieve results fast - and for good reason. Especially in today’s challenging economic environment better insight and control - achieved through automation - means less downtime & better resource utilisation, ultimately reducing your organisations expenditure while enabling you to deliver better services in a tightly regulated environment. You need to ensure your solution is agile, quick to implement and quick to show its value.

Service Management in an uncertain economy

With world markets in turmoil, pressures are being felt in all sectors in new ways. Organizations are adapting by re-prioritizing investments to fundamentally reestablishing stability and growth. Within this session, we'll consider the impact this phenomenon is is having on organizations and their service management strategies. You'll hear the results of a primary research study that explores the impact on new organizational priorities and how your peers changing their IT and service management plans to support changing business priorities.

The Next Generation Service Desk

Your service desk delivers critical support to the entire organization by keeping key business systems and services available and reliable. As your infrastructure becomes increasingly complex, problem resolution becomes more time-consuming and costs to maintain quality services escalate. This online conference will cover the changing role of the service desk and how customers are evolving it to manage service requests with fewer touches by leveraging automation.

IT Operational Efficiency

Join the presenters as they outline the interaction of the various processes within IT and provide specific examples of automating activities from service request through to fulfillment.