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The Service Catalogue - A Business Critical Asset
The Service Catalogue provides a central source of information on the IT services delivered by the Service Provider organization. This ensures that all areas of the business can view an accurate, consistent picture of the IT Services, their details and their status. It contains a customer facing view of the available services, the business functions they are linked to and the levels and quality of Service the customer can expect.
The objective of Service Catalogue Management is to manage the information contained within the Service Catalogue and to ensure it is accurate and reflects the current status of all services that are being run, or being prepared to run, in the live environment.
This e-Symposium explores how to create, communicate and maintain this business critical asset - the service catalogue.
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Empowering Business Change with ITIL®
ITIL® v3 has been with us for a year now and we are seeing the overwhelming movement to the principles and practices of the service lifecycle as organisations are looking to leverage technology to reduce cost, derive value and most importantly - drive real business growth. The seminar delves deeper into how ITIL® can enable an organisation to adopt processes and technology to enable continued business change and sustainability. The audience will gain insight to a service lifecycle approach – and find out how to start putting v3 theory into practice.
The seminar features some of the industry’s most influential thought leaders who will share practical advice and first-hand experience.
IT Governance
This event will explore the importance of IT Governance by looking at the new ISO/IEC international IT Governance Standards, user experiences, practical insights, and what the future holds for IT Governance and your organization. The audience will be provided with excellent guidance and advice from some of the leading experts in the realm of IT Governance and Service Management.
Service Delivery and Process Automation
This event will look at practical insights and guidance on how to approach process automation in support of incident, problem, change & configuration management, and/or asset management from a business goals,technology, organizational, and process perspective.
Moving Your ITIL® Implementation Forward - What are Your Next Steps?
This seminar discusses if and how companies are beginning to incorporate ITIL® V3 and the service life cycle into their service management strategies. But the introduction of ITIL® V3 was not the only thing that changed during last year. With more and more organizations moving their ITIL® deployment beyond Service Support into the Service Delivery area, the demand for more formal IT Governance and Risk Management processes brought a new focus on COBIT and other frameworks. While at the same time organizations realized it is now time to start deploying rapidly maturing technologies such as CMDB's and process dependency mapping tools. This seminar will enable you to assess the current state of the market and map these to your organizations' strategy and maturity.
To learn about "Delivering a Better Service with a CMDB" click here to access the eBook by Shirley Lacy, Vice Chair of the British Computer Society.
