Green IT

Green IT can be seen as the study and practice of using computing resources efficiently, coming to the forefront with increasing environmental issues and legislation.
Modern IT systems rely upon a complicated mix of people, networks and hardware; as such, a green computing initiative must be systemic in nature, and address increasingly sophisticated problems. Elements of this solution may comprise items like end user satisfaction, management restructuring, regulatory compliance, disposal of electronic waste, telecommuting, virtualisation of server resources, energy use, thin client solutions, and return on investment (ROI).
This e-Symposium will explore the above areas and more in order to explain how Green IT initiatives are now in the mainstream.

Who Really Manages Your Service Desk?

Managing your enterprises’ Service Desk is no longer just about incident response and achieving service levels… it’s become a fundamental part of the business strategy to manage service commitments, keep end users productive and keep the business running 24/7.

Today Service Desk Managers strive to deliver a better service to the business – and continually look for more efficient and cost-effective ways of managing the service desk function in order to achieve this. Outsourcing has long been a solution to this problem – and more recently vendors are offering their software solutions as a ‘consumable’ service… but what are the real advantages of letting someone else ‘Manage’ your Service Desk?

This online conference explores different approaches to Service Desk Management and provides practical advice for organisations facing the challenge of simplifying their complex service and support requirements.